Privacy Policy
Last updated: December 5, 2025
1. Introduction
At SantaWasHere, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service.
2. Information We Collect
Personal Information
- Email address (required for account creation and video delivery)
- Names (parent and children names, if provided for video personalization)
- Photos you upload for video generation
Usage Information
- Video generation preferences and settings
- Service usage patterns and interactions
- Device and browser information
3. Payment Information
Secure Payment Processing
We do not store or process payment card information. All payments are securely processed through Stripe.com, a PCI-DSS compliant payment processor. Stripe handles all payment data, including credit card numbers, billing addresses, and payment authentication. We only receive confirmation of successful payments and transaction details necessary for order fulfillment.
For more information about how Stripe handles your payment data, please review Stripe's Privacy Policy.
4. How We Use Your Information
We use the information we collect to:
- Create and deliver your personalized Santa videos
- Manage your account and provide customer support
- Process payments and manage video credits
- Send important service updates and notifications
- Improve our service and develop new features
- Comply with legal obligations
5. Third-Party Services and Tracking
We use third-party services to help us operate our service and understand how users interact with our website. These services may use cookies, web beacons, and similar technologies to collect information about your use of our service.
Analytics and Advertising Partners
- Google Analytics - We use Google Analytics to understand website traffic and user behavior. Google Privacy Policy
- Meta (Facebook) - We use Facebook Pixel for advertising and analytics. Meta Privacy Policy
- TikTok - We use TikTok Pixel for advertising and analytics. TikTok Privacy Policy
These third-party services may collect information about your visits to our website and other websites to provide targeted advertising. You can opt out of targeted advertising by adjusting your browser settings or using opt-out tools provided by these services.
6. Data Storage and Security
We use Supabase for secure data storage and hosting. Your photos and videos are stored securely in encrypted storage. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time through your account settings or by contacting us.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us through our contact page.
9. Children's Privacy
Our service is designed for use by adults creating videos for children. We do not knowingly collect personal information directly from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us through our contact page.